Overcoming Solar Nightmares: Marsha’s Journey to Justice with Prevost Law Firm

For many homeowners, the transition to solar energy is driven by a desire for sustainability and long-term cost savings. However, as our client Marsha discovered, that dream can quickly turn into a legal and financial nightmare when deceptive companies are involved.

After being left with a non-functioning system, significant home damage, and an overwhelming debt, Marsha turned to Prevost Law Firm for help. Today, we are sharing her story of resilience and how we worked together to lift that heavy burden off her shoulders.

A Promised Solution Becomes a Problem

Marsha’s story began in 2021 when she purchased her home and became interested in solar panels following positive experiences from colleagues. She was eventually connected with a company called Titan. The initial pitch was enticing: a 25-year warranty, promises of extensive experience, and significant utility savings. Trusting the presentation, Marsha moved forward with the installation in the summer of 2022.

The red flags appeared almost immediately. Following a cursory roof inspection, communication from Titan stalled for months. When a third-party crew finally arrived to install the panels in November, the job was left incomplete, with equipment literally hanging off the side of the house. Most devastatingly, once the panels were “turned on,” they produced absolutely no power.

From Neglect to Total Loss

As the rainy season arrived, Marsha’s situation worsened. She began experiencing multiple roof leaks that did not exist before the solar installation. Titan remained non-responsive to her pleas for help. The situation reached a breaking point when Titan filed for bankruptcy, leaving Marsha with a useless system, a voided warranty, and mounting roof damage.

To make matters worse, the loan statement she received was nearly double the original quote. “I was in the hole this amount and I have gotten nothing but roof leaks and this eyesore,” Marsha recalled. Feeling hopeless and facing a lender that only cared about collecting payments, she began searching for legal options.

The Prevost Law Firm Difference

Marsha discovered Prevost Law Firm through online recommendations from others in similar situations. From the beginning, our goal was to provide her with a clear path forward and a voice against the predatory practices she had endured.

One of the most critical steps in our process was a professional roof inspection. The results were horrifying:

• The panels were not mounted correctly or at the proper angle.
• The improper mounting had caused extensive roof damage.
• The materials used appeared to be second-grade or previously used.

Armed with this evidence, we moved forward with legal action against the lender. While the solar company had vanished through bankruptcy, the lender still held the responsibility for the predatory loan.

Results That Restore Peace of Mind

Legal battles can be long and stressful, but Marsha noted that the constant communication from our team helped ease the burden. Although we often quote a longer timeframe, we were able to wrap up Marsha’s case in approximately one year.

While we cannot discuss specific settlement terms or names due to legal agreements, the emotional impact of the resolution was profound for Marsha. The results of the legal process have completely transformed her outlook:

• A Weight Lifted: Marsha described the resolution as a “huge weight” being lifted off her shoulders.
• Moving Past the Conflict: She expressed immense relief at being able to say she is finally past the ordeal and no longer has the situation hanging over her head.
• Restored Hope: After feeling completely hopeless and without an avenue for help, Marsha shared that everything has now been resolved.

Marsha is no longer haunted by a non-working system and the dishonest practices of those who took advantage of her home.

Giving Homeowners Their Voice Back

At Prevost Law Firm, we believe that homeowners shouldn’t have to suffer in silence when companies use dishonest practices for profit. Marsha’s advice to anyone in a similar “hopeless” situation is simple: do not hesitate to seek professional help.

“Having your law firm that’s able to help the consumers, that’s able to treat the homeowners and give them their voice back. Nothing compares to that,” she said.

If you are struggling with a solar installation that has left you with more damage than energy, you are not alone. Like Marsha, you have options, and you have a right to hold these companies accountable.

Contact Prevost Law Firm today to see how we can help you find justice.