Wendy’s Solar Dispute: Unfinished Project Resolved with Prevost

For many homeowners, installing solar panels is an investment in lower energy costs and greater energy independence. But when an installation is incomplete, improperly permitted, or fails to meet the terms of an agreement, that investment can quickly become a source of stress and financial uncertainty.

Wendy experienced that firsthand.

After hiring a solar company to install a system on her property, Wendy was left with unfinished work, electrical concerns, and thousands of dollars in incomplete improvements. Her experience ultimately led her to Prevost Law Firm, where our team helped her pursue a resolution to her solar dispute.

A Solar Installation That Was Never Properly Completed

Wendy hired American Sun, a solar company based in Dallas, after a representative came to her home and presented her with a solar installation.

According to Wendy, she was told that the necessary permits would be applied for within several weeks. Instead, the installation began less than two weeks after she met with the representative.

The problem was that the required permitting process had not been completed.

The installation also did not include everything Wendy had requested. Her property has two structures, a main house and a cottage. The solar company installed panels on the main house but did not complete the planned installation for the cottage.

There was also supposed to be work done on the property’s circuit breaker box. That work was never completed.

Because of the property’s layout and local requirements, Wendy said the solar company was supposed to trench approximately 250 feet to connect the cottage to the system. That work, along with other unfinished portions of the project, represented approximately $34,000 in unpaid work.

The situation left Wendy with a solar project that did not match what she had expected to receive.

Electrical Problems Added to the Stress

The problems did not stop with unfinished construction.

Wendy explained that the solar system was installed on October 31, 2023. However, the system did not begin functioning until May 2024.

An electrician eventually examined the installation and made some adjustments. However, the electrician told Wendy that the electrical panel itself needed to be replaced.

That created another unexpected expense for Wendy.

The issue was particularly concerning because her electricity bills for the two structures had previously been between $700 and $800 per month. Now, she was dealing with an incomplete installation and electrical issues.

As Wendy described it, the situation was a nightmare.

Wendy Stopped Making Payments While the Work Remained Unfinished

Wendy made one payment to the company in January 2024. After that, she began deferring additional payments while she tried to determine what was happening with the unfinished project.

Her position was straightforward. She did not believe she should continue paying for work that had not been completed.

She communicated with the company’s management and attempted to resolve the situation. However, the dispute continued.

Eventually, Wendy sought legal help.

She first connected with an attorney named Neil through the manufacturer of her solar equipment. That relationship ultimately led her to Prevost Law Firm.

By that point, the situation had been ongoing for months.

A Long Process That Required Patience

Wendy’s case was not resolved overnight.

She explained that her solar installation took place in 2023, and her legal situation continued through June 2026, when her case was finally resolved.

For homeowners facing a solar dispute, that timeline is important to understand. Legal disputes can take time, particularly when there are questions involving contracts, incomplete work, financing, documentation, and other parties connected to the solar transaction.

Wendy said the process required patience and thorough records.

Throughout her case, she provided emails, text messages, screenshots, and other documentation related to her solar installation and communications with the company.

That documentation can be extremely important when establishing what was promised, what work was completed, and what happened after problems arose.

Reaching a Resolution

During the legal process, Prevost Law Firm pursued a claim against Wendy’s solar lender. While the details are private, Wendy was very clear about how she felt about the outcome.

She was very happy with the results.

After a lengthy dispute, Wendy and the other party ultimately reached an agreement that she believed was fair.

For Wendy, the resolution was about more than money. She described it as a matter of principle. She did not believe she should be responsible for paying the full amount associated with work that had never been completed.

That is an important distinction for homeowners dealing with a solar dispute. When a solar project does not go according to plan, it can be difficult to know what options are available or what steps to take next.

Wendy’s Advice to Other Homeowners

When asked what she would tell someone considering legal help for a solar problem, Wendy recommended reaching out to Prevost Law Firm.

She also offered practical advice based on her own experience.

First, be patient with the process.

Second, document everything.

Emails, text messages, screenshots, contracts, invoices, payment records, installation records, and other communications may all become important. Keeping records organized can make it easier to explain what happened. It also provides your legal team with the information they need.

Wendy also highlighted the importance of communication. Throughout her case, she said the Prevost Law Firm team returned her calls and emails promptly and addressed her questions.

After dealing with a stressful solar situation for years, having a legal team that kept her informed made a meaningful difference to her experience.

If Your Solar Project Has Become a Nightmare, You Have Options

Wendy’s experience demonstrates how complicated a solar dispute can become.

Her project involved unfinished work, permitting concerns, electrical issues, unexpected costs, payment questions, and a solar company that ultimately went out of business. What began as an effort to improve her property and reduce her energy costs became a lengthy and frustrating legal matter.

Fortunately, Wendy did not give up.

She gathered her documentation, remained patient throughout the process, and sought legal assistance. Ultimately, she reached a resolution that she felt was fair.

If you are dealing with unfinished solar work, problems with your solar contract, questions about financing, or other issues related to a solar installation, you do not have to figure out the situation alone.

Reach out to Prevost Law Firm for a no-cost claim review today. Our team can learn more about what happened, review the information you have available, and help you understand what legal options may be available to you.

Don’t let an unfinished solar project continue to cost you. Contact Prevost Law Firm today to get started.