This content is for informational purposes only and does not constitute legal advice or create an attorney-client relationship.
After your claim letter is mailed and confirmed as delivered, your case officially enters a 60-day waiting period. This pause is a required part of the legal process that protects your rights and lays the groundwork for arbitration.
While it can be frustrating to wait, this step is essential.
Here’s what you need to know.
Why the Waiting Period Exists
Once your lender or installer receives your claim letter, they have 60 days to respond. This standard timeline is built into most arbitration agreements and is designed to give the opposing party time to review your claims and—if they choose—make an offer to settle the dispute before it escalates further.
In theory, it gives the other side a chance to resolve the issue quickly and informally. In practice, however, early resolutions are rare.
What We’re Doing Behind the Scenes
Even during this waiting period, our team stays active. We closely track the delivery date of your letter, because the 60-day countdown doesn’t begin until the claim letter is delivered, not when it’s mailed. This is why we generate a tracking number for every claim letter and monitor its status carefully.
If the letter takes longer than three weeks to arrive, or goes missing, we’ll re-send it to ensure your case keeps moving.
Additionally, if your loan changes hands during this time, we’ll draft and send a new claim letter to the updated loan holder.
If the lender reaches out during this period, we’ll document all communications. But unless they present a serious and timely offer, we stay on schedule to file arbitration at the 60-day mark.
Why We Don’t Stall
Some lenders may use this 60-day period to delay progress without making real offers to settle.
We don’t fall for stall tactics.
Our legal team will move forward with arbitration promptly if no meaningful resolution is offered by the end of the waiting period.
We understand that this step can feel slow, but rest assured, your case is progressing. We keep everything on track behind the scenes.
Patience with a Purpose
At Prevost Law Firm, every part of our process is designed to build a strong case while protecting your legal rights. The 60-day waiting period may feel quiet, but it’s a crucial step toward holding deceptive solar companies and lenders accountable.