From Solar Dream to Three-Year Nightmare: How Liz Finally Found Relief

When we think about transitioning to solar energy, we imagine sustainability, lower utility bills, and independence from the traditional power grid. For many, it is a dream of modern efficiency. But for our client, Liz, that dream quickly dissolved into a living nightmare that lasted nearly three years.

At Prevost Law Firm, we see the human side of consumer disputes. Behind every case file is a person whose life has been disrupted by broken promises and corporate negligence. Recently, John Smith from our firm sat down with Liz to discuss her harrowing journey with a solar company called Faraday Energy and how we worked together to finally close that dark chapter of her life.

A Broken Promise on the Ranch

In July 2023, Liz was approached by a salesman from Faraday Energy. She was looking for a system robust enough to power her entire ranch—a significant undertaking that required a reliable, high-capacity setup. The salesman assured her that the equipment he was selling would cover her needs completely.

The reality was devastatingly different.

The installation was never properly completed. Despite paying on contracts for equipment she couldn’t use, Liz found herself living in a home that was barely functional. Once the system was “installed,” Liz discovered she was limited to using only six breakers.

“I couldn’t wash, couldn’t cook,” Liz recalled. “I could run the AC, but I couldn’t cook… or I could watch TV”. The simple daily routines most of us take for granted—cleaning, preparing a meal, or doing laundry—became impossible chores.

The Rising Cost of Negligence

The physical limitations were only the beginning. Because the system was faulty, the breakers failed repeatedly. These failures led to the loss of two refrigerators and a freezer full of food. For a ranch owner, this wasn’t just an inconvenience; it was a significant financial loss for which the solar company offered no reimbursement and showed no concern.

To make matters worse, Liz had two systems. She had been told a smaller system was sufficient to power a 2,500-square-foot house they planned to rebuild. When she finally sought a second opinion from an outside expert, the truth came out: that system was only capable of running a single refrigerator.

From July 2023 until April 2026, the system Liz spent thousands on never operated correctly. Or at all.

Finding the Right Ally

Feeling trapped in a “nightmare” situation, Liz began searching for legal help. It wasn’t easy; she reached out to several firms, but many refused to take on solar-related cases due to their complexity.

Her turning point came from an unexpected source. A technician who came out to inspect her failing system suggested she call Prevost Law Firm. He told her, “This is who I would go with”.

The Path to Justice

When Liz hired us in early 2025, we knew we had a challenge ahead. Because the seller, Faraday Energy, was unresponsive, we pivoted our strategy to hold the lender accountable.

Legal battles, especially those involving large financial institutions and complex solar contracts, are rarely quick. Liz’s case took approximately 15 months of diligent work. During that time, there were moments of frustration and complexity. However, we remained committed to clear communication—a factor Liz noted as being incredibly important to her during the process.

“You guys stayed on it,” Liz said. “You kept up with me. You communicated with me… I am so happy to have this nightmare over”.

“Ecstatic” Results

While we are bound by a non-disclosure agreement regarding the specific financial terms of the settlement, we can share that Liz is “ecstatic” with the outcome.

A Warning and a Recommendation

Liz’s experience has, understandably, “soured” her on the idea of solar energy entirely. Her advice to anyone else caught in a similar “arduous nightmare” is simple: don’t fight it alone.

“I would highly recommend that they hire you,” Liz told John. “It was a little tedious at times, but yes, [it was] absolutely [worth the wait]”.

At Prevost Law Firm, we are proud to have helped Liz reclaim her peace of mind and her home’s functionality. If you are struggling with a solar installation that hasn’t lived up to its promises, or if you’re being forced to pay for a system that doesn’t work, we are here to help you find your way out of the nightmare.

As Liz prepares to receive her settlement and finalizes the paperwork to clear her record, she can finally look forward to life on the ranch without the shadow of Faraday Energy hanging over her.

Want relief from your own solar nightmare? Contact us for a no-cost claim review.