From Leaks to Legal Relief: Patricia’s Journey Out of a Bad Solar Deal

When homeowners come to us, it’s rarely because things went smoothly. It’s because they were misled, ignored, or left with a system that caused more harm than good. Patricia’s story is one we hear all too often — but her outcome is exactly why we do what we do.

Recently, our team sat down with Patricia to talk through her experience and the relief she finally has after her case was resolved. Although confidentiality rules prevent us from sharing the name of her lender or any settlement details, her journey is something every solar customer should hear.

The Installer Who Left a Nightmare Behind

Patricia’s issues started long before her legal case began. Her installer misrepresented key details, made false promises, and ultimately placed solar panels on an old roof that was never suitable for installation.

That decision caused real, physical damage to her home — including leaks and repairs the company refused to take responsibility for.

“They kind of lied about everything… and then to top it off, they put the solar on an old roof. It left me a mess.”

Despite the system technically functioning, the installation never should have happened. And when she asked the installer to fix the resulting damage, getting them to show up was “like pulling nails.”

The Financial and Emotional Toll

The problems didn’t stop at the roof.

Patricia, who lives on disability in Texas, was told she would receive federal tax credits — something the installer knew she did not qualify for. When the promised refund never came, the down-payment structure changed, fees were added, and her monthly payments increased.

To make matters worse, collection activity and payment demands began affecting her credit.

“It was pretty down… it screws your credit up. And now I still have to put on a new roof. It’s a nightmare.”

Like many homeowners, Patricia felt trapped — financially, emotionally, and contractually.

Why She Reached Out to Prevost Law Firm

When Patricia found Prevost Law Firm, she was looking for one thing: a way out.

“I wanted to get up from under it. It was a lot of money… and they just lie to you to get whatever they can.”

Our team reviewed her documents, identified serious violations, and filed a claim directly against her lender. After months of legal work, the matter was resolved.

While confidentiality rules prohibit us from naming the lender or sharing specifics, Patricia was clear about how she feels:

“I’m very happy — very, very happy. Now I’m out from under it.”

Even with the panels still on her roof, she finally has protection, clarity, and the ability to plan for a new roof on her own timeline — without the weight of an unaffordable loan.

Was the 17-Month Process Worth It?

Patricia hired Prevost Law Firm in May 2024. Her case wrapped up in November 2025 — about 17 months from start to finish.

Legal cases, especially against large lenders, take time. But for Patricia:

“It was definitely worth the wait.”

What She Wants Other Homeowners to Know

When asked what she’d tell someone considering Prevost Law Firm for their solar case, Patricia didn’t hesitate:

“Come to y’all. Y’all get the job done, and y’all help us in a lot of ways.”

Her story is a powerful reminder that homeowners don’t have to stay stuck with a bad system, misleading promises, or a lender who refuses to fix the problem.

If You’re Living in a Similar Situation, You Don’t Have to Face It Alone

Prevost Law Firm has helped hundreds of homeowners navigate complex solar disputes — from deceptive sales tactics to installation damage to financing fraud. Every case is different, but every homeowner deserves a fair outcome.

If you believe your solar company misled you or left you with a system that isn’t what you were promised, we’re here to help.

Get your no-cost claim review today.