Considering Erus Energy? A Guide for Wary Homeowners

Ever get a knock on your door from a salesperson with an offer that seems almost too good to be true? …What about when that offer involves a decades-long commitment and a massive financial investment in solar panels for your home?

If you’ve been talking to Erus Energy, or if you are an existing customer struggling with their service, you might be feeling a mix of hope and anxiety. They are a large, established company that has installed thousands of systems. But a deep dive into their customer service record and legal history reveals a troubling pattern that every potential customer needs to be aware of. 🙂

When you’re about to sign a 25-year contract, you deserve to have the full picture. You deserve to know about the experiences of the customers who have come before you.

My hope and thought is that this post can provide some of that clarity. This isn’t about scaring you away from solar; it’s about empowering you to make a truly informed decision and to understand your rights if you’re already locked into a contract that isn’t being honored.

Ready to look behind the curtain at Erus Energy? This post will (hopefully) walk you through everything you need to know, from their history of customer complaints and regulatory actions to the legal protections you have if things go wrong. Let’s get started.

The Erus Energy Story: A National Presence

Erus Energy, sometimes operating as Erus Solar, is a long-standing solar installation company headquartered in Phoenix, Arizona. Founded over a decade ago, they have grown to become a significant national player, with operations in numerous states, including Arizona, Texas, New Mexico, and Florida.

Erus Energy marketed itself as a full-service, vertically integrated provider, meaning they handle the process from the initial sale all the way through to the final installation. They have completed thousands of residential and commercial projects. However, their long history is also marked by a significant number of serious customer complaints and run-ins with regulators.

A Deep-Seated Pattern of Problems: What Customers Are Saying

A quick search for Erus Energy reviews will show you a deeply polarized picture. While some customers report a smooth process, a huge number of homeowners have shared their nightmare experiences on platforms like the Better Business Bureau (BBB), Google, and Yelp. The consistency and severity of these complaints are a major red flag.

I’ve reviewed thousands of solar complaints over the years, and the issues reported by Erus customers fit a familiar and troubling pattern that often points to systemic issues within a company. The complaints generally fall into these categories:

Aggressive Sales and Misleading Contracts

This is one of the most common and serious complaints. Customers report being subjected to high-pressure sales tactics and being misled about the true costs and benefits of going solar. Many homeowners felt they were rushed into signing contracts with promises that their utility bills would be eliminated or that the solar tax credit was a direct cash rebate. Later, they discovered the fine print of their contract told a different story, leaving them in a worse financial position.

Extreme Delays and Project Abandonment

Many reviews describe a complete breakdown of communication and progress after the contract is signed. Homeowners have reported waiting for many months, and in some cases over a year, for their installation to be completed. During this time, the company allegedly becomes unresponsive—calls aren’t returned, emails are ignored, and customers are left with a massive loan for a project that isn’t moving forward.

Faulty Installations and Property Damage

A significant number of complaints focus on the poor quality of the installation work. Homeowners have reported everything from cosmetic damage to their homes to severe roof leaks that cause thousands of dollars in water damage. Furthermore, many customers report that their systems fail to produce the amount of energy promised or have technical issues from the very beginning.

Non-Existent Post-Installation Support

For many customers, the problems only get worse after the system is turned on. When a technical issue arises or the system underperforms, getting Erus Energy to honor its workmanship warranty can be a nightmare. Customers describe a frustrating and endless loop of unreturned calls and ignored service requests, leaving them with a faulty system they are still paying for every month.

What Is Going Wrong? Regulatory Actions and Lawsuits

The issues at Erus Energy are not just based on anecdotal reviews. The company has faced formal regulatory action and lawsuits related to its business practices.

Most notably, in 2021, Erus Energy was forced to pay nearly $1 million in restitution to customers in New Mexico and had its business license suspended for a period of time. The New Mexico Attorney General’s Office took action against the company for allegedly violating the state’s Unfair Practices Act, citing many of the same issues found in customer reviews: high-pressure sales, misrepresenting energy savings, and failing to deliver on their promises.

This history demonstrates that the pattern of customer complaints has been serious enough to warrant significant legal and regulatory intervention.

Is Erus Energy Still in Business?

According to a recent investigation, it appears that Erus Energy went out of business around November 2024. This explains the steady decline in customer satisfaction and massive increase in complaints filed.

The Critical Question: What About Your Erus Energy Warranty?

Erus Energy provides a warranty that typically covers both the products and their workmanship for 25 years. On paper, this is a strong warranty. However, a warranty is only as good as the company that stands behind it. As countless customer reviews allege, getting Erus Energy to actually honor their workmanship warranty and provide timely service can be an incredibly difficult process.

If you are an Erus customer with a faulty system, it is crucial to understand that you have a contract that the company is legally obligated to fulfill. Their failure to provide service for a system under warranty is a breach of that contract.

Your Most Powerful Protection: The FTC Holder Rule

This is the most important legal concept for any Erus Energy customer who is struggling with an unresolved issue. If you financed your solar system, you have a powerful legal protection called the Federal Trade Commission’s (FTC) Holder Rule.

So, what is the Holder Rule?

The Holder Rule is a consumer protection law that says the lender who holds your loan is subject to the same legal claims and defenses that you could assert against the seller (Erus Energy).

Think of it this way: if Erus Energy breached its contract with you by lying about the system’s performance, causing damage to your home, or failing to honor its warranty, you can hold the finance company that holds your loan legally accountable for those same failures. The lender cannot legally insulate themselves from the misconduct of the seller they chose to work with.

This powerful right means you may be able to:

• Bring a legal claim against the finance company for Erus Energy’s failure to deliver on its promises.
• Potentially stop making payments on your loan if the system is not functioning as contracted.
• Seek to have your loan balance canceled and even get a refund for payments you have already made, depending on the severity of the breach.

The Holder Rule gives you significant leverage and prevents you from being trapped paying a loan for a product that isn’t what you were sold.

A Clear Path Forward: Legal Actions You Can Take

If you are an Erus Energy customer and you are not getting the service or the system performance you were promised, you are not out of options. You can and should take action.

1. Document Everything in Writing. This is the first and most important step. Stop relying on phone calls. Send formal, written complaints to Erus Energy via email or certified letter. Clearly state the problem, reference your contract, and demand a specific resolution within a reasonable timeframe (e.g., 30 days). This creates a critical paper trail.
2. Gather All Your Documents. Collect your sales contract, your installation plans, your warranty documents, and especially your loan and financing agreements. These documents are the foundation of your case.
3. Notify Your Lender. Send a formal, written notice to your finance company. Inform them that Erus Energy is in breach of its contract with you and that they are failing to provide warranty service. State that you are asserting your consumer rights under the FTC Holder Rule.
4. File Formal Complaints. Make your voice heard. File official complaints with the Better Business Bureau (BBB) and the Attorney General’s office in your state. This creates public pressure and an official record of your dispute.
5. Consult with an Experienced Consumer Law Attorney. The most effective way to enforce your rights is to have professional legal representation. A law firm with experience in solar panel lawsuits can review your case, handle all communication with Erus and your lender, and take legal action to get you the remedy you deserve.

Conclusion

Erus Energy is an established company that operated nationwide until recently, and is also a company with a long and well-documented history of serious customer service issues and regulatory problems. For homeowners, this presents a significant risk.

If you are already an Erus customer who has been wronged, it is crucial to understand that you are not powerless. Your contract and consumer protection laws, like the FTC Holder Rule, are powerful tools. You are not obligated to silently accept a faulty system or a worthless warranty.

Above all, remember that you have the right to get what you paid for. By taking methodical, documented action and seeking experienced legal guidance, you can hold all responsible parties accountable and fight for a just resolution.

Frequently Ask Questions (FAQs)

What should I do if Erus Energy won’t respond to my service requests?

You must start creating a paper trail. Send your service requests and complaints in writing via email or certified mail. After a reasonable period of unresponsiveness, this documentation becomes strong evidence that the company is breaching its warranty contract.

Can I sue Erus Energy?

Yes, you may have grounds to sue Erus Energy for breach of contract, fraud, or other violations. However, a more effective strategy is often to pursue a claim against your lender using the FTC Holder Rule, as finance companies are often more responsive when faced with this specific legal liability.

How do I know if the Holder Rule applies to my loan?

The Holder Rule applies to most financed consumer purchases where the seller refers you to or arranges the financing with the lender. If your loan documents contain a specific legal notice, often called the “FTC Holder Notice,” it definitely applies. An experienced attorney can confirm this for you.

What are the signs of a bad solar company?

The red flags demonstrated by Erus Energy’s history are classic signs: a high volume of negative reviews detailing the same problems (delays, poor service), high-pressure sales tactics, promises that sound too good to be true, and a history of regulatory actions or lawsuits.

Why is it important to have a lawyer?

A company like Erus Energy and the large finance companies they work with have legal teams. An experienced consumer law attorney levels the playing field. They know the law, they know the process, and they can build a case designed to get you the best possible outcome, whether that’s a repaired system, financial compensation, or a full loan cancellation.

References

• Erus Energy | Better Business Bureau® Profile. vertexaisearch.cloud.google.com.
• Attorney General Balderas Takes Action Against Erus Energy for Unfair Business Practices. New Mexico Office of the Attorney General. (2021-08-11).
• Erus Builders LLC | Complaints | Better Business Bureau®. vertexaisearch.cloud.google.com.
• Erus Energy customer reviews, complaints, and controversies. www.solarreviews.com.
• What Is the Holder Rule and How Does It Protect Consumers? – Prevost Law Firm. (2025-05-15). vertexaisearch.cloud.google.com.