Roof Damage and No One to Turn To: Tracy’s Solar Story

For many homeowners, choosing solar is supposed to be an investment in the future. The promise of lower energy costs and greater energy independence can make solar panels an appealing option.

But what happens when the solar company you trusted damages your home, fails to finish the job properly, and then files for bankruptcy?

That is what happened to Tracy and her family.

After years of frustration and uncertainty, Tracy eventually found Prevost Law Firm and pursued a claim related to her solar financing. Her experience highlights some of the challenges homeowners can face when a solar installation goes wrong and the company responsible is no longer in business.

A Solar Installation Quickly Turned Into a Nightmare

When Tracy hired Empire Solar, she expected the installation process to be straightforward. Instead, the work caused significant damage to her roof.

According to Tracy, the installers broke every tile on her roof while installing the solar system.

The company initially left the project, telling the homeowners they would return in a couple of weeks. However, rain was expected, and Tracy and her family were concerned about leaving their damaged roof exposed.

They pushed the company to return sooner.

When the installers came back, Tracy says they took tiles from other houses to replace the broken tiles on her roof. As a result, the replacement tiles only partially matched the existing roof.

Eventually, the solar installation was completed.

But the problems did not end there.

The Solar Company Went Bankrupt

After the solar system was installed, Tracy and her family were left without the support they expected from the company that had performed the work.

Empire Solar eventually went bankrupt.

That created a particularly difficult situation for the homeowners. While Tracy explained that they had warranties associated with the solar equipment itself, those warranties did not solve the larger problem.

There was no longer a company available to help address issues related to the installation.

For homeowners, this distinction can be important. A warranty on solar equipment does not necessarily provide a solution for every problem caused by the installation process, particularly when the original installer is no longer operating.

Tracy described the situation as extremely frustrating.

Years Passed Before Tracy Found Legal Help

Perhaps one of the most difficult parts of Tracy’s experience was how long she remained stuck in the situation.

She said it took approximately three years to find Prevost Law Firm.

The discovery happened unexpectedly.

While outside, Tracy’s husband was talking with a neighbor about solar. The neighbor asked what they liked about their solar system, and Tracy’s husband explained the problems their family had experienced.

He told the neighbor that he wished he could find an attorney to help.

When he went back inside the house, Prevost Law Firm appeared on Facebook.

That unexpected moment ultimately led Tracy and her husband to reach out.

Prevost Law Firm Pursued a Claim Against the Solar Lender

After reviewing Tracy’s situation, Prevost Law Firm pursued a claim against her solar lender.

Tracy was very clear about how she felt after the case concluded. She said she was “ecstatic” and that her family was relieved to finally feel heard.

Importantly, Tracy also made a distinction between the lender and the solar company.

In her experience, the lender was not the source of the original problems. The issue began with the solar company that performed the installation, made promises to the homeowners, and ultimately went bankrupt.

Even when a solar company is no longer around, homeowners may still have questions about their financing agreements and whether they have legal options available to them.

The Financial Impact of a Solar Dispute Can Continue

Solar disputes are not always limited to the physical problems with an installation.

Homeowners may also be required to keep making payments on financing for a system that didn’t meet their expectations or was connected to an installation that caused significant problems.

For Tracy, the timing of the resolution was particularly meaningful.

With the hot summer months approaching, she was relieved that she would not have to face double bills.

When a solar project goes wrong, homeowners can find themselves dealing with multiple concerns at once: property damage, unfinished work, missing permits or documentation, warranty questions, financing obligations, and companies that may no longer be available to address their concerns.

That combination can feel overwhelming.

Tracy Says the Legal Process Was Worth the Wait

Tracy said that, although it took years for her to find Prevost Law Firm, the legal process itself was not stressful for her.

She described the process as largely involving providing information by email and responding to requests for documentation.

She also appreciated being kept informed about what was happening with her case.

For someone who has already spent years dealing with a solar dispute, knowing what to expect during the legal process can make a significant difference.

Tracy ultimately said that pursuing the case was absolutely worth the wait.

You May Have Options After a Solar Company Goes Out of Business

A solar company filing for bankruptcy can leave homeowners wondering what they are supposed to do next.

Even if your installer is gone, you may still have legal options available.

Every situation is different. Your potential options may depend on the circumstances surrounding the installation, the agreements you signed, the financing involved, the condition of the work, and what happened after the solar company stopped operating.

However, getting your specific situation reviewed can be an important first step in finding relief.

It took Tracy approximately three years looking for help before she connected with Prevost Law Firm. Ultimately, pursuing her claim gave her family an opportunity to move forward.

As Tracy put it, they were finally heard.

Don’t Stay Stuck in a Solar Nightmare

If your solar installer damaged your home, failed to complete the promised work, disappeared, or filed for bankruptcy, you may have questions about what happens next.

You do not have to figure out your legal options on your own.

Prevost Law Firm helps homeowners evaluate potential claims involving solar companies and solar financing.

If you are dealing with a situation similar to Tracy’s, reach out to Prevost Law Firm for a no-cost claim review and find out whether your situation may warrant further legal action.

Your solar company may be gone, but that does not necessarily mean you’re out of options. Contact Prevost Law Firm today for your no-cost claim review.