What was SunPro (“SunPro Solar”) And how it was Acquired

SunPro Solar was a residential solar contractor known for selling, installing, and servicing roof-mounted solar systems and battery storage, typically under lease, loan, or purchase agreements.

In 2021, ADT, Inc. – the well-known home security company – announced its intention to acquire SunPro. (SolarReviews)

• The acquisition was completed and SunPro was rebranded as ADT Solar. (CEPRO)
• ADT entered the rooftop solar business via this move, marketing integrated home security + power + solar solutions. (ADT)
• After the acquisition, many of SunPro’s operations, contracts, and customer base were said to be folded under ADT’s solar division. (sdmmag.com)

Thus, SunPro as an independent brand (“SunPro Solar”) is no longer the same standalone business it once was; its operations are now part of ADT’s solar enterprise.

To be clear:

• This is not the same as a company going out of business in the sense of bankruptcy or dissolution.
• Instead, SunPro was acquired and rebranded.
• Some legacy practices (contracts, warranties, servicing) may still carry over, but customers often face uncertainty after an acquisition of this kind.

How to Research SunPro / ADT Solar Today

When evaluating any solar contractor, whether legacy SunPro or ADT Solar, homeowners should rely on their own best judgment and verify the accuracy of information from multiple sources.

Here are key places to check:

1. BBB Business Profiles & Complaint History

Review BBB business profiles for both SunPro Solar (if still listed historically) and ADT Solar. Pay attention to:

• Number of complaints
• The nature of complaints
• The company’s firm’s responses
• Patterns in customer reviews
• Whether the company maintains BBB accreditation

Keep in mind that BBB ratings are a matter of policy and reflect complaint handling patterns, not necessarily the accuracy of any information in marketing materials.

2. Customer Reviews & Volume of Transactions

Consider the company’s company’s size and volume of transactions. Larger companies naturally generate more complaints simply due to scale. Look at:

• Trends over time
• Whether complaints increased after the acquisition
• Whether issues involve installation quality, performance guarantees, or customer service

3. Promotional Claims & Forward-Looking Statements

Be cautious about promotional materials referencing:

• “Top solar rooftop contractor”
• “SunPro Solar ranked No. __”
• Claims tied to specific years of experience
• Future projections tied to proposed solar tariffs
• Statements referencing government policy (including policies during the President Trump administration or other regulatory shifts)

Many of these may qualify as marketing language or forward-looking statements rather than enforceable guarantees.

4. Professional Licensing & Regulatory Oversight

Verify:

• Proper professional licensing
• Use of licensed or certified electricians
• Whether complaints have been filed with an appropriate agency

These checks are especially important if your issue involves defective installation, roof penetration damage, inverter failures, or underperforming systems affecting your property value.

5. Contract & Warranty Language

Finally, review:

• The original solar system contract
• Any assignment notices after the acquisition
• Performance guarantees
• Energy storage solutions promises
• Customer support phone and contact records

If you are unsure about what transferred during the closing of this transaction, legal review may clarify what rights survived the acquisition.

Implications for homeowners and what to do if you have a contract or claim

If you are a homeowner who entered a contract with SunPro (now ADT Solar),  for solar panels, battery systems, lease, PPA, loan, or service obligations,  here’s what you should know and the steps you should consider. 

Prevost Law Firm can help guide these.

1. Determine who now “owns” or services your contract

Because SunPro was acquired:

• Your original contract may now be serviced by ADT Solar (or an affiliate).
• Any warranties, maintenance, or service obligations originally promised by SunPro may have been transferred (or “assigned”) to ADT Solar.
• Any payments or collection demands may now come from ADT or a third party that acquired the right to service or collect.

You should request in writing:

• Confirmation of assignment or transfer of your contract
• The identity and contact information of the current servicing party
• Whether all original warranties, guarantees, or performance commitments will be honored
• While they have an online form, the form does not accept all states that ADT operated in, so not all clients will be able to complete the form without an error message. 
• This is the most recent support email one of our clients received: SOL_support@adt.com

2. Use the “holder rule” / assert defenses against whoever holds the contract

If your contract was assigned (i.e., the rights and obligations were transferred), under doctrines like the holder rule (in the Uniform Commercial Code and related state law analogues), you may be able to assert against the current holder (e.g. ADT Solar or an assignee) all the same defenses and claims you would have had against SunPro. These may include:

• Breach of contract or failure to perform
• Misrepresentations, fraud, or inducement
• Defective installation or defective performance
• Violations of consumer protection statutes (deceptive trade practices, home improvement / contractor laws, state solar/energy statutes)
• Failure to honor warranties, maintenance promises, or uptime/performance guarantees

In other words: being assigned does not strip you of defenses — proper legal counsel should assess your possibilities.

3. Free / no-cost claim evaluation

Prevost Law Firm can offer a no-cost claim review (no obligation) to evaluate:

• Your original contract, addenda, financing documents
• What you’ve paid versus what was delivered
• Whether the performance (power output, warranties, repairs) matches what was promised
• What rights you have under assignment or transfers
• Whether there is a viable cause of action (contractual, statutory, tort) given your state’s laws
• What is the best path (demand letter, negotiation, arbitration, litigation)

A no-cost review removes the barrier for homeowners to find out whether they have enforceable claims.

4. Act promptly: statutes of limitation and contractual deadlines

• Each state imposes deadlines (statutes of limitation) for claims like breach, fraud, consumer protection — these can be 2 to 4 years (or sometimes longer). Delay may forfeit your rights.
• If you receive a notice from ADT or another holder demanding payment or threatening collection, respond in writing to dispute or assert defenses as soon as possible to preserve rights.
• Some contracts include arbitration or notice requirements (e.g. you may need to send a written notice of breach or demand within a time window) — comply carefully.

5. Document and preserve your evidence

To support a claim or defense:

• Keep your original contract, financing paperwork, any assignment/notice you have
• Payment records (bank statements, checks, ACH transfers)
• Emails, letters, calls, text messages, proposals
• System performance data: meter logs, utility bills, inverter output logs, maintenance logs
• Repair requests and responses, service tickets, correspondence
• Warranty documents, service agreements, addenda

If possible, send any demands or disputes by certified mail or with proof of delivery.

6. Demand letters, negotiation, and dispute resolution

Often the first step is a demand letter to ADT (or whoever currently holds your contract), laying out:

• That you believe the assignment occurred
• The errors, nonperformance, or misrepresentations
• The legal grounds (contract, consumer law, warranties)
• A proposed resolution (repair, refund, termination, credit, etc.)
• A deadline for response

Your counsel can negotiate or invoke required dispute resolution steps (arbitration, mediation, litigation) depending on your contract.

7. Regulatory complaints and oversight

While pursuing your legal rights:

• File complaints with state consumer protection offices or attorney general
• File with utility commissions or state energy/solar boards if applicable
• Complain to contractor licensing / solar installation boards
• Submit complaints to the Better Business Bureau or other agencies

These actions may trigger investigations or administrative pressure.

Key Takeaways & Protecting Your Solar Investment

SunPro Solar did not dissolve or declare bankruptcy. It was acquired and rebranded following the introduction of ADT Solar into the residential solar marketplace. However, acquisitions in the solar industry can create confusion regarding contract ownership, warranty enforcement, and customer support obligations.

Homeowners should:

• Verify who currently services their solar panel systems
• Review BBB complaint information and customer reviews
• Preserve documentation and performance records
• Act promptly before statutes of limitation expire
• Seek legal evaluation if installation costs, system performance, or contractual promises are in dispute

The shift from SunPro to ADT Solar does not automatically eliminate your rights. Even after an acquisition, homeowners may still assert defenses, warranty claims, and statutory consumer protections.

If your solar system is underperforming, your electric bill has not decreased as promised, or your servicing party is unresponsive, you may have enforceable claims.

Ready to Find Out Where You Stand?

Prevost Law Firm focuses exclusively on solar panel disputes. We offer a no-cost claim review to evaluate your contract, financing documents, and performance history — and to determine the best legal path forward.

Request your free evaluation today and take the first step toward protecting your solar investment.

Ready to Find Out Where You Stand?

If you financed your solar panels through SunPro or ADT Solar, you may still have enforceable rights, even if the company has changed names. Don’t wait until deadlines expire. Request a no-cost claim review with Prevost Law Firm today to learn your legal options and protect your investment.