This content is for informational purposes only and does not constitute legal advice or create an attorney-client relationship.
After your arbitration case is officially filed, the next important milestone is the assignment of a case manager. This step usually happens within 2 to 4 weeks, but can take longer depending on the arbitration service’s current workload.
The case manager acts as an administrative liaison, not a judge or arbitrator. But they play a vital role in keeping your case moving forward.
What the Case Manager Does
Once assigned, the case manager becomes your primary point of contact within the arbitration organization (such as AAA or JAMS). They are responsible for:
- Managing the administrative timeline of your case
- Issuing notices and deadlines
- Handling procedural paperwork
- Ensuring both parties comply with arbitration rules
In short, the case manager keeps everything on track so the arbitration process can proceed smoothly. At Prevost Law Firm, we continue handling communication and logistics for you, so there’s nothing you need to manage directly with the arbitration organization.
GoodLeap Cases Benefit from Streamlined Administration
For lenders like GoodLeap, we often work with the same assigned case manager across all client cases. This consistency helps us streamline communication and reduce delays. Our team is familiar with their expectations and workflows, which means we can often anticipate next steps and prepare ahead of time.
That said, every case is still unique and fought on an individual basis, and we monitor each one individually to ensure nothing falls through the cracks.
Potential Delays to Be Aware Of
While many case managers are assigned within 2–4 weeks, some assignments can take significantly longer, especially when arbitration organizations are backed up. In rare cases, we’ve seen assignments take up to 12 weeks.
This delay is out of our control, as arbitration administrators process cases in the order they’re received. However, we follow up regularly and advocate on your behalf to minimize the wait as much as possible.
Moving Forward One Step at a Time
Having a case manager assigned means your case has officially entered the administrative stage of arbitration. From here, we’ll continue tracking your progress, responding to requests, following your invoices and preparing for the next steps in your case.