Beware of “Warranty Takeover” Claims from Third-Party Solar Companies

When your solar installer closes or files bankruptcy, an offer to “take over your warranty” may sound reassuring. But before you sign or pay, find out what the company is actually offering.

Homeowners have reported receiving calls, texts, emails, mailers, and visits at home from companies claiming to take over their installer’s warranty. Some offers involve independent repairs or a new paid service plan. Others may include misleading claims about coverage or who the company represents.

A new service plan is not the same as a transfer of your original installer’s warranty duties. Ask for written proof of any claimed transfer, along with the coverage terms and full costs.

Last updated: October 15, 2026

What These Companies Are Really Offering

A company offering to help with your solar system may be selling a new service plan, offering one-time repairs, or helping submit a claim under an equipment manufacturer’s warranty.

Those services may be useful, but they do not, by themselves, establish that the company has taken responsibility for your original installer’s promises.

Ask which warranty or agreement the company is relying on and what documents support its claimed role. If it is selling a new plan, review that plan as a separate purchase.

Coverage varies. A plan may cover certain equipment problems while excluding installation defects, roof leaks, labor, inspections, or other expenses. Do not rely on a salesperson’s description alone. Ask for the complete contract and a written explanation of what is included and what costs extra.

Freedom Forever Customers: Check Warranty Takeover Claims Before Signing

Some Freedom Forever clients have told Prevost Law Firm they are receiving texts, emails, calls, and visits at home from companies claiming to have taken over their solar warranty. Some report being told they will lose coverage if they refuse to sign up.

Do not assume these contacts are official or that the company has taken over Freedom Forever’s warranty duties. Ask for written proof and verify the claim independently.

Freedom Forever’s bankruptcy does not, by itself, establish that another company is responsible for its warranties. For more about the company’s bankruptcy, unfinished installations, and solar loan concerns, read our Freedom Forever bankruptcy update.

A company may offer a new paid service plan or help obtain replacement parts under a manufacturer’s warranty while charging separately for labor. That is different from honoring all the promises in your original installation contract.

Not every third-party offer is a scam. The important questions are whether the company’s claims are accurate, what it agrees to cover, and what you would pay.

If someone says refusing their offer will cancel your warranty, ask them to identify the exact warranty provision and provide proof of their authority. A salesperson’s statement alone does not establish that your existing coverage has ended.

You can say:

“Please send your company information, proof of your authority, and the full offer in writing. My attorney will review it before I decide. I am not authorizing work or payment today.”

If you want a visitor to leave:

“I am not interested. Please leave my property.”

If Prevost represents you, send the messages or proposed agreement to your legal team through your usual contact method before making a commitment. Already signed or paid? Send us the agreement, receipts, and messages promptly. There is no need to feel embarrassed or assume that signing means your case is lost.

Our Advice: Read the Fine Print Before You Sign

Before accepting a third-party service offer, get the complete agreement in writing and verify the company through contact information you find independently.

Ask:

• Who are you representing? Request proof of any claimed connection to your original installer, equipment manufacturer, or bankruptcy trustee.
• What are you offering? Is this a new service plan, a one-time repair, help with a manufacturer’s claim, or an actual transfer of warranty duties?
• What is covered? Ask specifically about parts, labor, installation defects, roof leaks, and existing problems.
• What will I pay? Check inspection charges, service fees, deductibles, recurring payments, and cancellation terms.
• What else am I agreeing to? Look for new financing, releases of claims, or statements that existing problems have been resolved.

Do not share account passwords, verification codes, or payment information with an unverified caller or visitor.

If you have an ongoing solar dispute, ask your attorney to review the agreement before signing or authorizing nonurgent work. New contract terms or changes to the system could affect issues or evidence in your case. The effect depends on the agreement and the work involved.

For an urgent leak, electrical hazard, or other safety concern, get appropriate help promptly. Preserve photos and records when safe, and notify your legal team as soon as possible.

What Happens If Something Goes Wrong with Your System?

An equipment manufacturer’s warranty is separate from your installer’s workmanship warranty or production guarantee. Depending on the terms and the problem, the manufacturer may cover a defective panel, inverter, battery, or other component.

Contact the manufacturer through independently verified information to ask whether the equipment is covered and who is authorized to service it.

A third-party company may help submit the claim and install a replacement part. Even if the part is covered, you may still owe charges for diagnosis, labor, travel, or other work. Get those costs in writing before authorizing service.

Keep copies of warranty documents, photos, service reports, invoices, and messages about the problem.

Have the Offer Reviewed Before You Commit

You deserve time to understand an offer without pressure. A company should be able to explain its role, provide written terms, and clearly identify your costs.

If Prevost already represents you, send the offer to your legal team through your usual contact method before signing, paying, or authorizing nonurgent changes to your system.

If you are not a client and have concerns about your solar installation or financing, request a no-cost claim review to learn what options may be available.

Every case is different. A service plan does not automatically resolve an existing solar dispute, and potential legal outcomes depend on the facts, contracts, and applicable law.

Contact us for a no-cost claim review today.

Frequently Asked Questions About Solar Warranty Takeover Claims

Has another company automatically taken over my solar warranty?

Your installer closing or filing bankruptcy does not automatically transfer its warranty duties to a company contacting you. Ask for documents showing what responsibilities the company accepted. A new paid service plan or an offer to handle repairs is different from taking over your original warranty.

Can a salesperson cancel my warranty if I refuse their offer?

A salesperson’s statement alone does not establish that refusing a new offer ends your existing coverage. Ask which warranty provision supports the claim and what authority the company has to make that decision. Verify the answer independently before signing or paying.

Will a manufacturer’s warranty cover repair labor?

It depends on the warranty terms. A manufacturer may cover a replacement part while leaving you responsible for diagnosis, labor, travel, or other charges. Ask the manufacturer and service provider for a written explanation of coverage and costs before authorizing work.

What if I already signed up or paid?

Keep the agreement, receipts, messages, and any service records. If Prevost represents you, send those documents to your legal team promptly, including any cancellation deadline or scheduled work. Signing does not automatically mean your existing case is lost; the terms and circumstances need to be reviewed.

Where can Freedom Forever customers find more information?

Read our Freedom Forever bankruptcy update for information about unfinished installations, warranties, and solar loan concerns. If a company claims to have taken over your Freedom Forever warranty, ask for written proof and have the offer reviewed before committing.