Why We Might Not Be Able to Take Your Case

At Prevost Law Firm, we care deeply about helping homeowners who were misled into solar panel contracts that failed to deliver on their promises. We work tirelessly to cancel fraudulent agreements, secure loan forgiveness, and help our clients regain peace of mind.

But occasionally, we’re asked a tough question:

“Why won’t you take my case?”

It’s a fair question, and one that deserves a thoughtful and transparent answer. Below, I’ll walk you through the specific reasons why we may not be able to represent certain clients, and what you can do if you fall into one of these categories.

The Problem with AAA Arbitration

There are two major arbitration bodies in the U.S.:

• AAA (American Arbitration Association)
• JAMS (Judicial Arbitration and Mediation Services)

Most solar contracts require disputes to be resolved in private arbitration. We’ve found that AAA is significantly more difficult for consumers—and for law firms like ours—to work with.

Here’s why:

• At JAMS, consumers are only responsible for a $250 fee.
• At AAA, consumers can be on the hook for up to 50% of the arbitration costs, which could total $10,000 to $20,000 or more.

For most of our clients—many of whom are already under financial stress—these fees are unaffordable. Worse, if the arbitrator decides the consumer must pay, that decision is final and cannot be appealed.

We’ve had to dismiss cases mid-process simply because our clients couldn’t afford to continue. As a result, we made the hard decision to no longer accept cases tied to AAA arbitration clauses. It’s not because we don’t want to help—it’s because the process is economically impossible.

Why We Don’t Take Sunlight Financial Cases

Many solar clients were financed through Sunlight Financial, but their contracts are uniquely challenging.

Sunlight often structures their agreements in a way that hides their own liability. Instead, they bring in third-party lenders (like credit unions) who are left “holding the bag”—just like the consumer.

This structure makes it extremely difficult to identify the right party to sue or arbitrate against. Given our flat-fee model and the resources required to chase down multiple parties across the country, we are simply not equipped to handle Sunlight cases at this time.

Why We Don’t Take Dividend Solar Contracts

With Dividend, the situation is just as complex—if not more so.

• Many of their contracts do not contain an arbitration clause, meaning we’d be forced to pursue litigation in state courts across the country.
• Of the contracts that do have arbitration clauses, only about a third are even usable under our model.
• Screening these contracts became so resource-intensive that we had to make a firm-wide decision not to accept Dividend clients.

Again, this decision wasn’t made lightly. It’s purely a matter of logistics and sustainability. We want to be able to deliver excellent service to every client we take on.

What You Can Do Instead

Even if we can’t take your case, we don’t want you to be stuck.

If you find a local attorney who is willing to pursue your case, we are happy to support them. We’ll:

• Share background information
• Offer legal insights
• Answer their questions—at no cost

We believe in your right to justice. And even if we can’t represent you directly, we’re still in your corner.

Final Thoughts

We know it’s frustrating to hear that we can’t take your case—especially when you feel taken advantage of and just want justice. Please understand that we wish we could help everyone. These decisions are not about choosing who “deserves” help—they are about the realities of time, cost, and fairness to the clients we are able to serve.

If you’re unsure whether your case falls into one of these categories, you’re always welcome to reach out. We’ll review your documents and give you a clear answer.

We’re here to help in whatever way we can.

Need support? Visit PrevostLawFirm.com to request your free claim review.