At Prevost Law Firm, our mission is simple: fight for homeowners who’ve been misled, pressured, or trapped in deceptive solar panel contracts. Every client we help has a unique story—but some stories illustrate just how devastating these situations can become, and why we do what we do.
Today, we’re sharing the story of Bart and Diana Daniels — a couple from Nevada who found themselves saddled with a non-functioning solar system and a massive loan they should have never owed.
A $73,590 Loan for a System That Never Worked
Bart and Diana initially signed a contract with Encor Solar to install a rooftop solar system on their home in Sparks, Nevada. Like many homeowners, they were promised clean energy, lower utility bills, and generous tax incentives. Unfortunately, the reality was very different.
Encor Solar failed to complete the installation properly, and the system never passed its final inspection. Before the situation could be resolved, Encor went out of business entirely—leaving Bart and Diana with a $73,590 loan from Solar Mosaic for solar panels that didn’t even function.
To make matters worse, even though the installer was gone and the system was unusable, Mosaic continued demanding payment on the full loan balance. As disabled homeowners already facing significant personal challenges, Bart and Diana felt overwhelmed, trapped, and unsure where to turn.
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“From the first phone call, they made us feel like we weren’t alone.”
That’s when they found Prevost Law Firm. From the very first conversation, we listened to their story, reviewed their documents, and got to work advocating on their behalf. We immediately filed a demand with Mosaic outlining the situation and calling for the full cancellation of the loan and reimbursement of payments already made.
Despite Mosaic’s initial response—which disclaimed any responsibility for Encor’s failures—we continued to press forward.
The Outcome: Full Loan Cancellation and Refund
After weeks of negotiation and persistence, Mosaic finally agreed to cancel the entire $73,590 loan. In addition, Mosaic refunded Bart and Diana the full $28,493 they had already paid toward the loan — every single dollar back in their pockets.
In an unexpected bonus, Bart and Diana were allowed to keep the solar panels installed on their home at no further cost. Now, they have the opportunity to hire a licensed contractor to complete the necessary work and get their system functioning properly—without the burden of loan payments hanging over them.
“We can breathe again.”
For Bart and Diana, this resolution was life-changing:
“When we got the news, we were overwhelmed with relief and gratitude. My stroke has already made life challenging enough, and this financial nightmare had only added more stress. Now, thanks to Prevost Law Firm, we can breathe again and finally focus on getting the panels working for us.”
Why These Cases Matter
Sadly, Bart and Diana’s experience isn’t unique. Across the country, homeowners are targeted by solar companies and financing platforms that often leave them with incomplete projects, misleading contracts, and financial obligations they never should have accepted.
At Prevost Law Firm, we specialize in handling exactly these kinds of complex solar panel disputes. We know the tactics these companies use, and we know how to fight back.
If you or someone you know is facing a similar situation with a solar panel loan or installation problem, don’t wait. Contact Prevost Law Firm today for a free case evaluation. Like Bart and Diana, you don’t have to face this battle alone.
