Rising Solar Scheme: Fraudulent Loans for Uninstalled or Cancelled Systems

At Prevost Law Firm, we’re hearing from a growing number of homeowners who believed they were simply getting a quote for a solar installation, only to find themselves facing loan payments for systems that were never installed and that they never agreed to.

One significant example we see repeatedly is via Freedom Forever, with loans held through Mosaic. 

We want you to know: you’re not alone. And we can help.

Disclaimer: This post is for informational purposes only and does not constitute legal advice. Reading this post does not create an attorney–client relationship with Prevost Law Firm. Every situation is different, and you should consult an attorney about your specific circumstances before taking any action.

What the pattern looks like

Here’s a typical sequence we’re hearing from multiple homeowners:

• A homeowner meets with a salesperson for Freedom Forever, gets a quote for solar panels.
• The homeowner decides not to move forward. Because they clearly told the salesperson they weren’t proceeding. And because no installation contract was signed, they reasonably assume there’s nothing left to do. As far as they know, notifying the salesperson is simply a courtesy, and the project is effectively canceled.
• Despite this, the homeowner later discovers a loan balance from Mosaic has appeared on their credit report. This happens even though no panels were installed, and/or no service rendered. For example: one homeowner reportedly said: “I don’t have solar. I didn’t order anything. I didn’t sign anything.” CBS News
• When they call Mosaic, they’re told the project wasn’t cancelled, or the cancellation notice wasn’t processed. When they call Freedom Forever, they often hear that the cancellation was submitted but Mosaic never processed it. Alternatively they may hear that it’s “in process.” For example: “[Freedom Forever] says it’s a process and can take up to 60 days… I told them it had been two years.” JustAnswer
• This creates serious consequences. The homeowner may have a lien filed on their property, their credit is impacted, or they are unable to sell or refinance because of the unsatisfied loan/installation record. BBB
• Further complicating matters: Mosaic Solar filed for bankruptcy, which adds delay and complexity to loan cancellations and processing. BBB

What you should watch out for

If you’re dealing with a situation like this (or want to make sure you’re protected), here are some red flags and helpful steps:

• Did you sign a contract for solar? Did you actually get the panels and the installation work done? Or did it stop before installation/operation?
• Are you seeing a loan appear on your credit report (via Mosaic or another lender) for a solar project that never got started?
• Have you asked the installer (Freedom Forever) for written confirmation the project was cancelled? Have you asked the lender (Mosaic) if they received the cancellation notice from the installer? We’re seeing cases where the installer says “we sent it” but the lender says “we never got it.”
• Are there liens on your property tied to a solar installation you never used?
• Are you paying monthly charges/loan payments for a system that’s never been installed or is non-functional?
• Have you been told “we are working on your cancellation” but no confirmation was ever provided?
• With lenders like Mosaic going through bankruptcy/reorganization, cancellation may be delayed, but your rights don’t disappear.
• Three-day right to cancellation: Federal law provides a three-day right to cancel certain home-solicitation contracts, but the exact requirements vary by state. Your contract should include the correct cancellation form for your state. If it didn’t, or if the installer is now out of businessm you may still be able to complete the form and send it directly to the lender.

How Prevost Law Firm can help you (and why you don’t need to go it alone) 

If you’re caught in one of these situations, here’s how we step in:

• For no-cost, we can review your loan and installation records: Was a contract signed? Was any work done? Was the system ever operational?
• We can trace the loan ownership, servicing chain and possible lien holder (especially relevant given Mosaic’s bankruptcy/loan transfers). Prevost Law Solar Panel Questions
• We can help you understand your rights under consumer-protection laws. For example, your right to rescind, your rights when a service was never rendered, your rights when a loan was taken out but no work done. 
• We provide a no-cost claim review so you can see whether you have a viable case. You don’t have to commit or pay anything up front.

What you can do right now

Here are a few actionable steps you can take while you decide if you need legal assistance:

1. Pull a copy of your credit report. Check whether any solar-related financing appears, and whether there are accounts or documents you don’t recognize.
2. Gather your paperwork and communication. This includes emails, text messages, quotes, cancellation requests, contract documents, or any records related to the solar proposal.
3. Request written confirmation of cancellation. If you previously communicated that you were not moving forward, ask for written documentation showing that the project was formally canceled in their system.
4. Confirm that your cancellation was properly processed. Ask for verification that your request was received, logged, and completed, and ask what their current process is for closing out uninstalled or inactive solar projects.
5. Don’t assume cancellation is impossible just because the industry is chaotic. Even when companies reorganize, merge, or go through financial instability, consumers still have rights. And sometimes additional avenues for relief.
6. Reach out for a no-cost consultation with Prevost Law Firm so you can understand your rights, whether your cancellation was handled correctly, and what can be done next.

Why this matters

When a homeowner ends up paying for a solar system they never received, or seeing a loan they never agreed to, the consequences can be serious:

• Credit damage or unexpected debt.
• Property liens hindering sale or refinancing.
• Monthly payments for nothing received.
• The frustration of being passed from company to company, installer to lender, with no one taking responsibility.

In short: This is not just a minor annoyance. It’s a major risk to your finances and your home equity.

Final word

If you’re reading this and thinking “That sounds like my situation”, you’re not alone and you don’t have to face this by yourself. 

At Prevost Law Firm we’ve helped homeowners navigate scenarios like this. This is especially true where solar installations, loans, and cancellations intersect in complicated ways.

The first step? 

Reach out, get your free claim review, and find out where you stand. 

Let’s ensure you’re not paying for a system you never got, and let’s hold the responsible parties accountable: whether it’s the installer, the lender, or both.